NEWTON, NEW JERSEY -- In March (less than seven months in the past) I'd a $10,000 job done to setup laminate flooring on my complete initially floor. I replaced fifteen-twenty year old laminate flooring, some carpet plus some linoleum and went that has a seamless entire 1st ground of the primary gate ebony oak. As the flooring in the assorted rooms experienced differed the installers recommended a full alternative from the subfloor in order to be certain anything was degree. Regardless of the unanticipated cost of $one thousand we resolved if we have been intending to do The work we should always do it effectively and made a decision to fork out the extra money. Less than six months afterwards I began to observe that close to exactly where the ground transitions from the take in in percentage of the kitchen to the lounge was bending when walked on. At times it appeared so off that you could possibly Just about journey above the lil. Just after a MONTH of arguing with customer service I eventually received a person out listed here to look at it but it had been the first installer.
On installation working day, I go many of the modest knick-knacks, and so on., and vacuumed, to allow them to transfer the furnishings. In the event the installers start out relocating the furniture from the living room more than in the kitchen area, one of these kicks around my large, significant glass dog bowl, and set a crack in the fresh porcelain tile we had just laid, and causing an excellent water mess.
Spoke with a few lady who at the beginning refused to offer aid and after that mentioned will pay for fifty percent but following having Experienced plumbers test it out floor is WARPED, damp all around so this leak continues to be occurring quite a long time.
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So just after being so upset I get in touch with the customer service and spoke with another manager. This supervisor, he established my appointment for the following day to be a priority And that i never ever acquired a get in touch with. So I identified as them and I obtain the phrase .. Im sorry but we will not be out to carry out your carpet today (Simply because) we don’t have adequate installers in your area .
Continue to It will be good to obtain Empire stand powering their weak installation and unintelligible customer service
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m. – twelve:00am if this isn’t ok he can come back on nine/5/2018. I’m upset With all the Salesperson Danny Gomez simply because he lied about when staff would start off and finish the job. I come to feel this corporation breached the agreement by not having the ability to complete do the job every time they said they might. When l contacted the Salesperson Danny Gomez he was reluctant to provide me administrators names and phone number so l could create a complaint. I've made an effort to call customer service and was advised the company would Call me in 24 hrs remaining I have not heard everything l empire today flooring locations tried using to succeed in out towards the Salesperson but l comprehend he lied and can say just about anything to get a sale which can be unhappy. If l don’t receive a reaction from a supervisor to try to have this resolved l can get a legal professional to dispute this agreement for operate which was finished!
They didnt Lower the tile streight. Then tryed to vober everything with white quarterround. Tile is usually Minimize so effortlessly to fit tight and streight.
Okay so we obtain a supervisor who swears they is likely to make it around us. Took $a hundred off the cost to reschedule. Reluctantly I agreed bc they had my deposit and so forth. Scheduled for November 28.
The crew Came and I might have not requested to get a nicer crew. They arrived having a smile on their own experience and did the perform and wherever so Specialist and cleaned up anything. They moved the Large TV for us and assisted shift some home furnishings. Great Crew!!!!